Q1. Do you have service team in USA?
A1: Yes we have service team in USA which can help installation.

Q2. What do I need for start a auto gummy line?
A2.First check the voltage and air is connected well, and follow the instruction books to operate step by step, also can consult our local service in USA.

Q3. If parts broken, what should we do?
A3. For the easy-broken parts we will send extra spare parts with the machine, for the other parts, if broken, take photos and videos, and let us know which part and what happened.

Q4. Do I need a drying room?
A4: Yes, room temperature <25 degrees celsius,humidity <55 degrees celsius.

Q5. What certifications do you have on the electronics?
A5: The electronics are UL,CE certificate.

Q6. Which Mold for gummy machine ?
A6: Quick change molds or pin molds depend on you need.

Q7. Can I make dual color center fill and single color by the same machine?
A7: Yes, change a dispenser board, need to confirm before making the order.

Q8. What power is needed to drive a gummy line?
A8: Different capacity of gummy lines will be different, such as 80kg need total power 70kW, 300 amps. Our technical can calculate the power, basing on your local workshop electricity.

Q9.How long are the gummies in the cooling tunnel?
A9: Usually pectin gummy cooling need 10-20 minutes, temperature at 10-15 degrees celsius.